Important Things to Know

• Payment will be charged on the same day you made your first payment unless otherwise stated.
• The frequency of payments is determined by the product you have chosen.
• New boxes will be dispatched no earlier than the 2nd of each month.
• There is no binding commitment for the box. You can unsubscribe at any time and will not receive the next box.
• If you are dissatisfied with the product, you can always contact us by emailing hej@frod.dk or calling +45 2615 4177. You are always welcome to call.
• Experimental Participation: By placing your order, you agree to participate in an experimental phase during which we test market interest. This means you acknowledge that you may not receive the products immediately, and if it is determined that there is insufficient interest in our product in your market—resulting in us deciding not to ship to your country—you will receive a full refund of the charged amount.

Payment

FROD accepts payment via Dankort/VISA-Dankort, VISA, VISA Electron, and Mastercard. Payment will be charged on the specified date at checkout.

All payments are processed immediately and shipped on the same business day or the following business day.

All amounts are in DKK (Danish kroner) and include VAT.

FROD uses an approved payment server that encrypts all your card information using the SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Pre-order

For pre-orders, you have the right to cancel your pre-order at any time until the product is dispatched.

Delivery

Your boxes will be shipped to you on the same day or the day after the payment has been processed.

Refund

If a refund has been agreed upon, please send us your bank details so that we can transfer the agreed amount.

Right of Withdrawal

A full 14-day return right is provided for goods purchased in our Webshop.

The period is counted from the day you receive the order.

You are responsible for the return shipping costs.

Withdrawal must be notified to us no later than 14 days after the purchase, and from the notification you must return the shipment within 14 days.

The notification must be sent via email to hej@frod.dk. In the notification, you must clearly inform us that you wish to exercise your right of withdrawal and state the condition of the product when you return it.

You are only liable for any depreciation in the product’s value that results from handling beyond what is necessary to determine its nature, characteristics, and functioning. In other words – you may test the product as if you were trying it out in a physical store.

If the product has been tested beyond what is described above, we will consider it used, which means that if you exercise your right of withdrawal you will only receive a partial refund or none of the purchase amount, depending on the product’s commercial value.

To receive a full refund of the purchase amount, you must treat the product the same way as you would in a physical store. You may test the product, but not use it in an actual manner.

Complaints – Overview and Links

If you have a complaint about a product purchased from our Webshop, you can send your complaint to: hej@frod.dk

Troensevej 4E, 9220 Aalborg

You can file a complaint with the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus: https://kpo.naevneneshus.dk/

If you are a consumer residing in another EU country, you can submit your complaint through the European Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/odr

When submitting a complaint, please provide our email address: hej@frod.dk